PAIA Manual
Manual in terms of section 51 of the Promotion of Access to Information Act, 2 of 2000.
Last updated: 22 October 2026
1. Introduction
This manual is published in terms of section 51 of the Promotion of Access to Information Act, 2 of 2000 (PAIA), as amended by POPIA. It explains how to request access to records held by Cyborg Security (Pty) Ltd, a private body.
2. Company and Information Officer details
| Name of private body | Cyborg Security (Pty) Ltd |
|---|---|
| Information Officer | Vhonani Nemakhavhani (Director) |
| Physical address | Arizona House, Aspen Business Park, Maddison Avenue, Aspen Lakes Ext 13, Johannesburg South, Gauteng |
| Telephone | 084 313 4281 |
| info@cyborgsecurity.co.za | |
| Website | www.cyborgsecurity.co.za |
3. Guide on how to use PAIA
The Information Regulator has published a guide on how to use PAIA. It is available from the Information Regulator’s website and on request from our Information Officer.
Information Regulator (South Africa)
Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
Tel: 010 023 5200 · Toll-free: 0800 017 160
Email: enquiries@inforegulator.org.za · Website: inforegulator.org.za (complaints: inforegulator.org.za/complaints)
4. Records available without a request
Information published on this website, including our Privacy Policy, POPIA statement and this manual, is available without a formal request.
5. Records held in terms of legislation
Records may be held in terms of, among others: the Companies Act 71 of 2008; Private Security Industry Regulation Act 56 of 2001; Basic Conditions of Employment Act 75 of 1997; Labour Relations Act 66 of 1995; Employment Equity Act 55 of 1998; Skills Development Act 97 of 1998; Unemployment Insurance Act 63 of 2001; Compensation for Occupational Injuries and Diseases Act 130 of 1993; Occupational Health and Safety Act 85 of 1993; Firearms Control Act 60 of 2000; Income Tax Act 58 of 1962; Value-Added Tax Act 89 of 1991; Broad-Based Black Economic Empowerment Act 53 of 2003; and POPIA.
6. Categories of records held
| Subject | Categories of records |
|---|---|
| Company secretarial | Incorporation documents, share register, minutes, resolutions |
| Financial and tax | Financial statements, accounting records, tax and VAT records, banking records |
| Human resources | Employment contracts, PSIRA registrations, training records, payroll, leave, disciplinary records, UIF and COIDA records |
| Clients | Service agreements, site surveys, risk assessments, onboarding documents, correspondence, invoices |
| Operations | Occurrence books, incident and patrol reports, access registers, CCTV footage, firearm registers |
| Suppliers | Supplier agreements and correspondence |
| Compliance | PSIRA, B-BBEE, OHS and licensing records |
7. Processing of personal information
Purpose: rendering security services, employment, compliance with law, and administration.
Data subjects and categories: employees and applicants (identity, contact, PSIRA, banking, tax, health and criminal-record clearance information where lawful); clients and their representatives (contact, company, billing, site information); visitors at client sites (name, ID or vehicle details, time of entry); suppliers (company and contact details).
Recipients: PSIRA, SAPS, SARS, Department of Employment and Labour, auditors, insurers, IT and hosting providers.
Cross-border flows: limited to cloud and email services with adequate protection.
Security measures: access controls, secure storage, encryption in transit, confidentiality undertakings, malware protection and backups.
8. Request procedure
Requests must be made on the prescribed Form 2 (available from the Information Regulator) and submitted to the Information Officer by email or by hand. The requester must provide enough detail to identify the record and the requester, state the form of access required, and, where applicable, the right being exercised or protected. Requests are answered within 30 days, which may be extended once by up to 30 days as allowed by PAIA. Access may be refused on the grounds set out in Chapter 4 of Part 3 of PAIA.
9. Fees
Prescribed request and access fees may apply in terms of the PAIA regulations. The Information Officer will notify you of any fee payable before processing.
10. Availability
This manual is available on our website and at our head office.